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Consumer Duty and the Importance of Testing…
Solution, Digital CX & Technology, Insight & Analytics, CX Operating Model, Industry, Insurance -
Navigating the insurance landscape: The FCA's call…
Solution, Digital CX & Technology, Insight & Analytics, CX Operating Model, Industry, Insurance -
Why operational resilience is critical to protecting…
Industry, Insurance -
The power of CPD: Why continuous training…
Industry, Insurance
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Is your business ready for a critical…
Industry, Insurance -
The critical incident readiness guide: How insurers…
Industry, Insurance -
Insure yourself: How Insurance firms can prevent…
Industry, Insurance -
Risky business: 6 threats all insurers and…
Industry, Insurance
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How to turbo-charge your CX using interaction…
Solution, Digital CX & Technology, Insight & Analytics, CX Operating Model -
How customer experience management is rewriting the…
Solution, Digital CX & Technology, Insight & Analytics, CX Operating Model, Industry, Financial Services -
Consumer Duty: Monitoring and Evidencing Outcomes
Solution, Digital CX & Technology, CX Operating Model, Industry, Insurance -
Service-led to customer-centric: Why the financial sector…
Solution, Digital CX & Technology, CX Operating Model, Industry, Financial Services
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Operational Resilience: Are you ready for a…
CX Operating Model -
Cloud migration and data sovereignty: A guide…
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Operational Resilience: Respond and recover from critical…
CX Operating Model -
Part 2 - How to overcome the…
Solution, Digital CX & Technology, Intelligent Automation, Industry, Insurance
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Part 1 - How to implement effective…
Solution, Digital CX & Technology, Intelligent Automation, Insurance -
Bracing for impact: Strategising customer experience amid…
Digital CX & Technology, CX Operating Model -
Fine-tuning your CX metrics: The art of…
Digital CX & Technology, CX Operating Model -
Operational Resilience: Prevent and mitigate critical incidents
CX Operating Model
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Operational Excellence - webinar by The Forum
CX Operating Model -
Operational Resilience: Understanding the risks
CX Operating Model -
Stop talking about customer-centricity and start designing…
CX Operating Model -
New FOS report show upheld insurance industry…
Solution, Digital CX & Technology, Insight & Analytics
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Part 2 - No one left behind:…
Solution, Digital CX & Technology, Insight & Analytics, CX Operating Model, Insurance -
Insurance complaints rose by 8% in 2022:…
Solution, Outsourcing Advisory, Digital CX & Technology, Insight & Analytics, CX Operating Model, Industry, Insurance -
Part 1 - No one left behind:…
Solution, Outsourcing Advisory, Digital CX & Technology, Insight & Analytics, CX Operating Model, Industry, Insurance -
Unlocking the power of real-time speech analytics…
Insight & Analytics
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Revolutionising contact centres with real-time analytics: 4…
Insight & Analytics -
Real-time speech analytics: the key to improving…
Insight & Analytics -
A business centric approach to CX technology…
Digital CX & Technology, Industry -
New market conduct regulations will extend to…
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The FCA’s Consumer Duty explained – the…
Outsourcing Advisory, Digital CX & Technology, Insight & Analytics, Intelligent Automation, CX Operating Model -
4 data-driven ways to revolutionise your analytics,…
Digital CX & Technology, Insight & Analytics -
"Thanks team!” – the importance of employee…
Insight & Analytics, Industry -
Industry spotlight: Lee Mostari, Director of Insight…
Digital CX & Technology, Insight & Analytics
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Why a CX vision matters – and…
CX Operating Model -
The CX differentiator: where growth and profitability…
Solution, Outsourcing Advisory -
5 things hypergrowth businesses must consider before…
Solution, Outsourcing Advisory -
5 steps for hypergrowth organisations to manage…
Outsourcing Advisory
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Why even hypergrowth businesses need a CX…
Solution, CX Operating Model -
CX adventures in the metaverse
Solution, Insight & Analytics -
Improving your contact centre’s operational efficiency strategy…
Solution, Outsourcing Advisory -
Industry Spotlight: Senior Consultant, Aimie Jago reveals…
Insight & Analytics
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The people behind Davies: Senior Analyst, Sumeet…
Insight & Analytics -
How to deliver inclusive CX for all…
Insight & Analytics -
The people behind Davies: new Consulting Director,…
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The people behind Davies: New Consulting Director,…
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Inclusion shouldn’t be a delusion – top…
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The people behind Davies: Natalie Lubinsky shares…
Insight & Analytics -
The people behind Davies: Senior Consultant, Adam…
Insight & Analytics -
Is your organisation using data, analytics and…
Insight & Analytics
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7 reasons why real time analytics is…
Insight & Analytics -
5 insights every claims manager needs to…
Insight & Analytics, Insurance -
The people behind Davies: Consulting’s Scott Carmichael…
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The people behind Davies: Talking shop with…
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How utility businesses can develop effective CX…
Digital CX & Technology, Utilities -
The people behind Davies: We talk technology…
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Four ways to boost your CMeX and…
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The people behind Davies: Joe Skinner, CX…
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Are Your Claims Ready for Auto-adjudication? |…
Solution -
Key Performance Indicators: Measure Your Claims Operation…
Solution -
CX Lessons for General Insurance Brands
Digital CX & Technology -
Getting AI Ready
Digital CX & Technology
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Canada CX: examining the Canadian customer experience
CX Operating Model, Financial Services -
Is being totally digital possible, or even…
CX Operating Model, Healthcare -
Get smarter about customer data
Insight & Analytics -
12 ways to stay on top of…
Solution, Insight & Analytics, Healthcare, Financial Services, Insurance
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Smarter Ways To Buy Your Next Contact…
Solution, Digital CX & Technology -
Why Investing in New CX Technology Solves…
Digital CX & Technology -
Getting ready for webchat - what you…
Digital CX & Technology, Retail -
How Tech Can Help You Keep Ahead…
Digital CX & Technology
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What Does Outsourcing of the Future Look…
Outsourcing Advisory, Financial Services, Public Sector, Utilities, Professional Services, Retail -
Voice Controlled Virtual Assistants – a View…
Digital CX & Technology, Charity, Healthcare, Financial Services, Public Sector, Utilities, Professional Services -
3 Critical Elements of a Successful CX…
CX Operating Model, Financial Services, Media, Public Sector, Utilities, Retail -
Are Robots the Future of Retail?
Intelligent Automation, Retail
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How Accurate Are Your Speech Analytics?
Insight & Analytics, Healthcare, Financial Services, Media, Public Sector, Utilities -
CX Files Podcast: Managing Intelligent Automation
Intelligent Automation -
Davies Consulting announces CX Transparency Series
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Has 2020 Killed The Traditional BPO Industry?
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Is Customer ‘Noise’ Overwhelming Your Service Operations…
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Davies’ View: The Latest ContactBabel Inner Circle…
Insight & Analytics, Insurance -
Silence Speaks Volumes
Insight & Analytics, Financial Services, Public Sector, Retail, Insurance -
They’re Not Robots: They’re Digital Workers
Intelligent Automation, Insurance
