Reliable evidence and actionable recommendations
to improve CX fast

How we can help

We’ll examine a wide range of data, from contact centre performance to sales figures to the voice of the customer, to give you a robust body of evidence about your CX right now and how it is affecting sales, satisfaction, compliance and customer loyalty.

Based on that, we’ll provide actionable recommendations to optimise your CX, from quick wins or essential short-term fixes to longer-term transformation and the benefits you can expect to realise. We take a proven, business-led approach, recognising the commercial practicalities and priorities you’re facing, and support all our recommendations with hard evidence and a solid business case for change.

Our review exercises typically deliver a return on the initial investment in weeks, if not days – with a long-term payback many times over the cost of the exercise.

Guiding you through your CX transformation


Find out more


Find out more


Find out more

How we help

Whether you need to improve performance, respond to regulatory changes or need advice on the right CX strategy for your business, our experienced team of experts can deliver.

We help our clients answer critical questions across a range of complex markets and develop and execute plans that delivers sustainable value. With proven toolkits our passionate teams we create actionable plans that create value that works for you and your customers – Davies can help you to assess, benchmark and deliver rapid change, taking your customer experience to market-leading level.

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    Talk to the experts

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      Sean Keane

      Director of Consulting Services



      T: 07435 762325

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      Michael Anderson

      Vice President, Canada

      North America


      T: +1 647 929 9002

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