Davies announces launch of new Forensic Accounting Services and senior appointment as it continues market expansion Written by adamfountain on 21st Mar 2023
Davies’ end-to-end claims automation reveals excellent results Written by adamfountain on 13th Mar 2023
Davies promotes David Leedham to Group Chief Transformation Officer as it positions for further international growth Written by adamfountain on 9th Mar 2023
Davies simplifies its operations, aligning across three core business units, and announces senior promotions Written by adamfountain on 27th Feb 2023
Short term recruitment threatens long term risk for compliance departments Written by ambermanvell on 21st Feb 2023
Asta continues to be at the heart of Lloyd’s future as it looks to 2023 Written by ambermanvell on 15th Feb 2023
Davies Strengthens Captive Management Team with Strategic Hire of Jonathan Habart Written by ambermanvell on 15th Dec 2022
New market conduct regulations will extend to social media in the UK: How can financial service firms ensure compliance? Written by momchiltoshev on 1st Dec 2022
FCA’s new Consumer Duty will raise the bar for customer service Written by momchiltoshev on 26th Oct 2022
The impact of highly probative and robust Basic Hire Rate evidence Written by adamfountain on 24th Oct 2022
New Asta-managed Trium cyber syndicate 1322 gets green light from Lloyd’s Written by adamfountain on 16th Sep 2022
Catalina receives Lloyd’s in principle approval for new Asta-managed Syndicate 3232 Written by adamfountain on 16th Sep 2022
Acrisure receives Lloyd’s in-principle approval for Asta-managed Flux syndicate 1985 Written by adamfountain on 16th Sep 2022
Improving your contact centre’s operational efficiency strategy in 6 steps Written by emilytargett on 5th Sep 2022
Davies completes acquisition of Asta at Lloyd’s to form insurance services powerhouse Written by adamfountain on 18th Jul 2022
Nobody puts robotics in the corner: Why are some local authorities so against introducing AI? Written by mollyaston on 28th Jun 2022
MGAs best placed to seize opportunities in a challenging market Written by adamfountain on 28th Jun 2022
Shifting your focus from service to sales through customer service Written by jordonriley on 20th Jun 2022
Davies focuses on an end-to-end offering to help the broker community tackle increased regulatory complexities at BIBA 2022 Written by mollyaston on 27th Apr 2022
Electric scooters – the increasing number of collisions and claims involving them Written by estelle on 12th Apr 2022
Davies accelerates High Net Worth offering with new senior appointment Written by estelle on 18th Mar 2022
Insurance apprenticeships – why it’s time to change the conversation Written by estelle on 12th Mar 2022
I Love Claims Rising Star interview: Helen Martin, Quality Auditor Written by estelle on 24th Feb 2022
Automating low value property claims: Is your team prepared for the next storm? Written by estelle on 16th Feb 2022
National Apprenticeship Week 2022: Employer Award winner announcement! Written by jordonriley on 11th Feb 2022
How apprenticeships can provide a solution to skilled labour shortages in the motor repair industry Written by estelle on 10th Feb 2022
National Apprenticeship Week 2022: It’s time to reveal the Davies Award winners! Written by jordonriley on 9th Feb 2022
I Love Claims Rising Star interview: Kirsty Engleman, Team Leader – Property Claims Written by estelle on 5th Feb 2022
Why customer service scores are falling behind consumers’ expectations Written by estelle on 26th Jan 2022
Business interruption claims a year on: what have we learnt so far? Written by estelle on 25th Jan 2022
Davies helps client launch MGA exclusively focussed on hostile and malicious risk Written by estelle on 18th Jan 2022
Get to know our people: Natalie Larnder – Head of Market Affairs, Legal Solutions Written by estelle on 14th Jan 2022
2022 Predictions: FCA and Treasury will seek appointed representative oversight improvements Written by estelle on 5th Jan 2022
Online Safety Bill: MPs propose new measures on online fraud to protect insurers Written by estelle on 20th Dec 2021
Stephen Kavanagh, Managing Director of Casualty Claims reveals the past, present and future of COVID-related claims Written by estelle on 10th Dec 2021
Davies launches integrated technology solutions division to deliver customer service transformation for insurers Written by estelle on 6th Dec 2021
I Love Claims Industry leader interview – Lesley Johnson, Chief Operating Officer – Casualty & Motor Claims Written by estelle on 2nd Dec 2021
Davies launches new technology portal to help clients manage current and future regulatory and reform challenges Written by estelle on 22nd Nov 2021
Why should payment performance matter, when funds have been paid, is it really worth revisiting? Written by estelle on 15th Nov 2021
Extreme weather and flooding in 2021: how can we mitigate the risk going forward? Written by estelle on 15th Nov 2021
A turbulent time for repairers – what can the industry expect in the next 12 months? Written by estelle on 8th Nov 2021
Getting to know our adjusters: Interview with Michaela Robertson, Senior Associate Written by estelle on 27th Oct 2021
Getting to know our adjusters: Interview with Ronan Buckley, Head of Investigations Written by estelle on 21st Oct 2021
Health and wellbeing of your people: the power behind your customer experience Written by estelle on 14th Oct 2021
Des Swan, Director – Major & Complex Loss reflects on his career and the past 18 months as a loss adjuster in Ireland Written by estelle on 12th Oct 2021
Getting to know our adjusters: Interview with Head of Major & Complex Loss Operations in the UK, Graeme Bell Written by estelle on 7th Oct 2021
Northshore attended virtual Healthcare seminar highlighting the Economics of Managed Care and the Payment Models that Work Written by jennifer on 4th Oct 2021
Why are customer expectations of insurance higher than they were prior to COVID? Written by estelle on 4th Oct 2021
Customer empathy: the often-forgotten secret weapon of effective CX Written by emilypenn on 4th Oct 2021
Effective strategy and focused leadership – the twin pillars of customer experience Written by emilypenn on 4th Oct 2021
The changing world of work and its impact on customer and employee experience Written by emilypenn on 4th Oct 2021
The vital role of employee engagement in effective customer service Written by emilypenn on 4th Oct 2021
How to create an environment of diversity and inclusion in insurance Written by estelle on 28th Sep 2021
Optimism remains on the future impact of the personal injury guidelines in Ireland Written by emilypenn on 28th Sep 2021
Why reinsurance is fundamentally important in protecting a firm’s exposure to a specific risk or catastrophic event Written by emilypenn on 23rd Sep 2021
Legacy market opportunities remain as firms define future direction Written by emilypenn on 20th Sep 2021
New version of Highway Code with greater protection & reassurance for vulnerable road users is to be published in 2022 Written by emilypenn on 7th Sep 2021
The important role of interaction analytics technology in claims: how is it impacting the customer experience? Written by estelle on 26th Aug 2021
