Davies strengthens its motor claims division with key new appointment amid rising market challenges

26th April 2023

 Davies, the leading specialist professional services and technology business serving insurance and highly regulated markets, today announced the appointment of Georgia Brown to Network Manager as it continues to expand its range of end-to-end motor claims solutions to nationwide supply chain challenges.

Georgia Brown joins Davies from the AA where, as Supplier Performance Manager, she was responsible for the performance of the approved repairer network and in charge of managing the end-to-end engineering supply chain for motor claims.

As Network Manager of Motor Claims at Davies, Georgia will work closely with operational teams across Davies’ Repair Network to support the continued growth of the firm’s motor division. Georgia will also be responsible for monitoring and acting upon regulatory developments quickly and efficiently.

As the largest claims Third-Party Administration (TPA) operator in the UK, Davies provides end-to-end TPA automated and technology driven services across motor claims, managing the entire claims life cycle from First Notification of Loss (FNOL) through to complex litigation through its top 40 law firm, Keoghs.

Amid rising external challenges such as rising cost of repairs and raw materials as well as a shortage of skilled labour, Davies has committed to investing heavily in technology & people development to tackle these issues head on. This includes supporting its people to develop strong relationships with suppliers across all points in the supply chain enabling potential problems to be identified before they arise during the claim life cycle, to enhance customer experience.

Georgia Brown, Network Manager – Motor Claims, Davies, said: “I am proud to be joining Davies’ thriving motor division. Davies has an excellent reputation of delivering exceptional customer service across all motor claims which is driven by its commitment to its repair network and its investment in the latest technology to overcome industry challenges.”

Stacey Goodchild, Managing Director – Motor Claims, Davies, said: “I am delighted to welcome Georgia on board. Her experience in developing excellent relationships with suppliers as well as delivering fast responses to emerging risks means I have no doubt that she will play a vital role in managing and growing our repair network to support the business’ continued growth.”

Over the past five years, in response to market challenges, increasing regulation and growing consumer demand for advanced customer service solutions, Davies has increased investment in technology & service enhancements significantly in its motor claims division and repair network. Following this, the firm has continued to grow its motor client base and has maintained its market-leading position within the sector.

In February 2023, following a sustained period of organic and M&A growth across the business as a whole, Davies announced a new simplified organisational structure, that aligned its global operations across three business units: Global Solutions, UK & Ireland, and Davies U.S.

Globally, Davies’ 6,500+ colleagues operate across ten countries, including the UK and the U.S. The business delivers professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development (R&D), innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

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