Davies simplifies its operations, aligning across three core business units, and announces senior promotions

27th February 2023

Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, today announced a new organisational structure that sees it simplify its operations, following a sustained period of organic and M&A growth.

From March the firm will align across three operating units: Davies Global Solutions, Davies UK & Ireland, and Davies U.S., enabling the business to focus its investment and growth plans, and to drive additional value for its 1,500+ insurance, financial services, and other highly regulated clients.

Davies Global Solutions incorporates the firm’s high organic growth Consulting & Technology and Insurance Services divisions under a new CEO, creating a 1,000+ person global team, operating across ten countries.  Davies Global Solutions will be led by Mark Grocott, who has held various senior roles over his 22-year career with the firm including Chief Digital Officer, and latterly as CEO of Consulting & Technology for the group. Steven Crabb, CEO of Insurance Services, continues in his existing role, and will report to Mark Grocott.

Davies UK & Ireland sees the firm bring together its Claims Solutions UK & Ireland and Legal Solutions businesses under a new CEO, creating a 3,000+ person team delivering claims TPA, adjusting, legal services, supply chain, technology, and ancillary services to its clients across the UK and Ireland. Davies UK & Ireland will be led by Allison Carr. Allison has held various senior executive roles over a 21-year career with Davies and Keoghs, latterly as CEO of Davies’ Legal Solutions arm, Keoghs. Kath Mainon, CEO of Claims Solutions UK & Ireland, continues in her role, and will report to Allison Carr.

Davies U.S. was formed in 2022 when the firm brought together its U.S. claims TPA and adjusting services with its risk, audit, inspections, and actuarial services, creating a 1,600+ person team operating from more than 30 locations across the U.S. Davies began operating in the U.S. in 2018 and has expanded its service offering through a combination of strong organic and M&A growth in recent years. Davies U.S. continues to be led by Matt Button who has held various senior roles at the firm over his 8-year tenure, including previously leading the firm’s global M&A programme.

Globally, Davies’ 6,500+ colleagues operate across ten countries, including the UK and the U.S. The business delivers professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development (R&D), innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

 Dan Saulter, Group CEO, Davies commented: “Our success in recent years is linked in part to our ability to stay agile, to adapt our structure, and to provide new solutions to our clients across the world. As we embark on our next phase of international growth and investment, it is important that we position our business units and leadership so we can best serve our 1,500+ clients across the globe.”

“My congratulations to Allison and Mark on their respective promotions. I am pleased that once again we’ve been able to promote internally.  Investing in our people and giving them opportunities for career development is central to our success, alongside our employee ownership culture, delivered through our Davies Incentive Plan programme, our innovation lab, and our CSR focus through the Davies Foundation.”

The new Group operating structure will take effect from 1 March 2023.

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