--> Case Studies Archive - Page 6 of 14 - Davies

Case Studies

Professional Education

Creating a digitally delivered apprenticeship programme

A multinational financial services firm appointed Davies to utilise apprenticeship levy funds and create a learning programme for delivery across their UK business.

Customer Experience
Quality framework

Automating Assurance – Helping a client automate their quality framework

A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics

Customer Experience
Bupa Call Handling

Increasing call handling capacity and improving CX in Bupa

With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.

Customer Experience
vulnerable customers - speech analytics

Speech analytics technology to streamline tariffs for vulnerable customers

By leveraging speech analytics, Davies identified and resolved key service gaps in the social tariff process for a leading water supplier — enhancing support for vulnerable customers and significantly reducing complaints.

Banking & Markets

Market Assessment for a Software Provider

Evaluating the further market potential for a product

Banking & Markets

Corporate Action Risk and Solution Assessment

We performed analysis and documented the current corporate action process flow