Case Studies
Customer Experience
Automating Assurance – Helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics
Customer Experience
Increasing Bupa’s call handling capacity and improving CX
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.
Customer Experience
Delivering success using speech analytics technology to streamline and improve a water supplier’s tariff for vulnerable customers
Background As the supplier of two essential services, providing drinking water and wastewater handling, the organisation already knew how crucial ...
Banking & Markets
Market Assessment for a Software Provider
Evaluating the further market potential for a product
Banking & Markets
Corporate Action Risk and Solution Assessment
We performed analysis and documented the current corporate action process flow
Banking & Markets
Reconciling Breaks & Aged Open Balances for a Tier 1 Bank
Davies successfully resolved over $700 million dollars in open payables and receivables