Case Studies
Creating a digitally delivered apprenticeship programme
A multinational financial services firm appointed Davies to utilise apprenticeship levy funds and create a learning programme for delivery across their UK business.
Automating Assurance – Helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics
Increasing call handling capacity and improving CX in Bupa
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.
Speech analytics technology to streamline tariffs for vulnerable customers
By leveraging speech analytics, Davies identified and resolved key service gaps in the social tariff process for a leading water supplier — enhancing support for vulnerable customers and significantly reducing complaints.
Market Assessment for a Software Provider
Evaluating the further market potential for a product
Corporate Action Risk and Solution Assessment
We performed analysis and documented the current corporate action process flow