Case Studies
Creating a digitally delivered apprenticeship programme for a multinational financial services firm
A multinational financial services firm appointed Davies to utilise apprenticeship levy funds and create a learning programme for delivery across their UK business.
Automating Assurance – Helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics
Increasing call handling capacity and improving CX in Bupa
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.
Delivering success using speech analytics technology to streamline and improve a water supplier’s tariff for vulnerable customers
Background As the supplier of two essential services, providing drinking water and wastewater handling, the organisation already knew how crucial ...
Market Assessment for a Software Provider
Evaluating the further market potential for a product
Corporate Action Risk and Solution Assessment
We performed analysis and documented the current corporate action process flow