Archives: DLE Blogs

Embracing Tech to Revolutionise the Onboarding Experience

While technology has been around for some time, its importance transitioned from luxury to necessity during the pandemic. That is also true when it comes to the process of onboarding. Let’s look at the ways tech can help you take onboarding to the next level.

Written by on 7th Jun 2023

Onboarding: Getting It Right

Let’s get real: candidates often accept more than one job offer, so how do you make sure your company stands out and gives them an experience worth staying for?  

Written by on 10th May 2023

Top 5 Tips for Resilience in Contact Centres

Every sector, without exception, has had to face difficult decisions and challenges this year. The clients we have worked with throughout the challenges of 2020 have all looked at these instances and realised that with each of them, there were also opportunities

Written by on 3rd Mar 2022

Solving Problems

In our line of work, it is incredibly important that we take to understand your problems (our professional credibility rests on this). It is important to not rush into problem solving mode but take a more considered approach on analysing and understanding what problem you are trying to solve in the first place.

Written by on 3rd Mar 2022

The Three Horizons

The three horizons are a powerful tool which help provide context as to what is required of leaders today, from a thinking and planning perspective.

Written by on 3rd Mar 2022

Omnichannel Service/Experience

Most organisations that deliver an enhanced customer experience have adopted an omni-channel approach. However, what steps should organisations take before creating this type of experience? Read below to find out our top tips when creating an omni-channel customer experience.

Written by on 24th Nov 2021