Archives: DLE Blogs

Top 5 Tips for Resilience in Contact Centres

Every sector, without exception, has had to face difficult decisions and challenges this year. The clients we have worked with throughout the challenges of 2020 have all looked at these instances and realised that with each of them, there were also opportunities

Written by on 3rd Mar 2022

Solving Problems

In our line of work, it is incredibly important that we take to understand your problems (our professional credibility rests on this). It is important to not rush into problem solving mode but take a more considered approach on analysing and understanding what problem you are trying to solve in the first place.

Written by on 3rd Mar 2022

The Three Horizons

The three horizons are a powerful tool which help provide context as to what is required of leaders today, from a thinking and planning perspective.

Written by on 3rd Mar 2022

Omnichannel Service/Experience

Most organisations that deliver an enhanced customer experience have adopted an omni-channel approach. However, what steps should organisations take before creating this type of experience? Read below to find out our top tips when creating an omni-channel customer experience.

Written by on 24th Nov 2021