Tim Gonulalan, Senior Learning Experiences Consultant, outlines 4 steps to build an inclusive culture in your organisation.
Archives: DLE Blogs
Sarah Porritt, Learning Experiences Consultant discusses the four steps necessary for contact centres to shift to sales-oriented culture.
Lee Russell, Client Solutions Director presents six top tips companies can use to deliver exceptional CX to vulnerable customers
Lee Russell, Client Solutions Director, outlines what organisations need to truly understand in order to keep their people close long-term.
Digital Experiences Consultant, Tim Slater details his career journey and reveals the challenges to CX in 2022.
Lee Russell, Client Solutions Director discusses the impact of the energy crisis and how to maintain high performing front line teams
Tim Slater, Digital Experiences Consultant outlines how do designers create the best eLearning experience for learners when there’s 3 levels of interactivity.
Senior Learning Experiences Consultant, Colette Arthur uses nature as a great example on how organisations can embrace change
Colette Arthur, Senior Learning Experiences Consultant highlights methods to decrease the time to competency for new contact centre agents
Celebrating National Storytelling Week. Davies Learning Experiences have gotten together to share some of our favourite reads on ‘Innovation’. See our 3 recommended books and and why we liked them so much.
The Davies Learning Experiences team share some of their favourite reads on Customer Experience. See their 3 recommended books below and why you should read them too.
Every sector, without exception, has had to face difficult decisions and challenges this year. The clients we have worked with throughout the challenges of 2020 have all looked at these instances and realised that with each of them, there were also opportunities
Studies have revealed that money is not the key to a motivated workforce, so we can’t assume that leaders will always be intrinsically motivated just because they earn more than the people they manage.
With companies and employees having experienced so much upheaval in the past year, it’s quite hard to define what a normal office environment should look like.
Experiencing Teams & Zoom fatigue? Perhaps your team are falling into complacency? Or you’re losing energy in your meetings?
In our line of work, it is incredibly important that we take to understand your problems (our professional credibility rests on this). It is important to not rush into problem solving mode but take a more considered approach on analysing and understanding what problem you are trying to solve in the first place.
The three horizons are a powerful tool which help provide context as to what is required of leaders today, from a thinking and planning perspective.
Understanding your Business Process Outsourcing needs is crucial in order to meet your business goals.
Most organisations that deliver an enhanced customer experience have adopted an omni-channel approach. However, what steps should organisations take before creating this type of experience? Read below to find out our top tips when creating an omni-channel customer experience.