Davies has been working with one of the largest global fashion retail brands to help them with one clear goal: to develop stronger sales, service and customer experience (CX) outcomes for their contact centre teams, by transforming its onboarding programme.
A medical equipment manufacturer outsources its customer service to a third-party provider in order to deliver the best possible service to its customers, at scale. Davies has spent time working closely with them, and during completion of a learning project our team of bilingual consultants spotted significant challenges with the training delivery for new employees […]
Davies provided trusted operational advice which included HR function review, all HR processes, policies and retained HR as well as learning and development planning and support for future growth.
Davies supported ManyPets on specialist claims recruitment, executive search and developing a rapid onboarding programme.
Provided a 16-hour, transformational curriculum of lean and impactful training designed for the core section of the business.
Transformation of the learner journey that created a truly blended training approach which saved time, money and managed version control
Creation of an induction programme that lead to a 70% increase in learner engagement, achieving improved business metrics
Positively impacting business metrics with engaging digital learning.
Increase of NPS score and reduction in attrition following from a transformation of an onboarding programme.
Supporting desired goal of having a customer focused mindset.
Enhancing knowledge and confidence in supporting vulnerable customers through digital learning.
Learning programme that provided an accredited leadership standard, significantly improving confidence, productivity and team performance.