Compassionate customer service: How real-time analytics can power respectful customer journeys Written by maissalinatimizar on 3rd Oct 2023
Consumer Duty and the Importance of Testing Consumer Understanding Written by momchiltoshev on 11th Jul 2023
Navigating the insurance landscape: The FCA’s call for improved customer support and claims handling Written by momchiltoshev on 11th Jul 2023
How customer experience management is rewriting the financial services sector Written by momchiltoshev on 3rd Jul 2023
Service-led to customer-centric: Why the financial sector is welcoming the change Written by momchiltoshev on 29th Jun 2023
Operational Resilience: Are you ready for a critical incident? Written by maissalinatimizar on 26th Jun 2023
Operational Resilience: Respond and recover from critical incidents Written by maissalinatimizar on 14th Jun 2023
Part 2 – How to overcome the barriers and challenges associated with Digital Transformation Written by momchiltoshev on 6th Jun 2023
Fine-tuning your CX metrics: The art of effective customer experience measurement Written by on 30th May 2023
Operational Resilience: Prevent and mitigate critical incidents Written by maissalinatimizar on 30th May 2023
Stop talking about customer-centricity and start designing for your customers Written by maissalinatimizar on 3rd May 2023
New FOS report show upheld insurance industry complaint rates now equal pre-pandemic levels Written by momchiltoshev on 19th Apr 2023
Part 2 – No one left behind: Why employee resilience is key to supporting vulnerable customers Written by momchiltoshev on 28th Mar 2023
Insurance complaints rose by 8% in 2022: How can insurance firms mitigate the risk of more customer dissatisfaction? Written by momchiltoshev on 22nd Mar 2023
Part 1 – No one left behind: The importance of supporting vulnerable customers in insurance Written by momchiltoshev on 22nd Mar 2023
Unlocking the power of real-time speech analytics to transform the customer experience Written by momchiltoshev on 20th Mar 2023
Revolutionising contact centres with real-time analytics: 4 employee benefits Written by momchiltoshev on 27th Feb 2023
Real-time speech analytics: the key to improving compliance and mitigating risks Written by momchiltoshev on 27th Feb 2023
4 data-driven ways to revolutionise your analytics, reporting and CX strategy Written by madonnahyde on 14th Nov 2022
Industry spotlight: Lee Mostari, Director of Insight and Analytics reveals why speech analytics is critical to better support agents from customer abuse Written by on 3rd Oct 2022
Why a CX vision matters – and how to create a customer service strategy Written by madonnahyde on 3rd Oct 2022
The CX differentiator: where growth and profitability can exist in unison Written by adamdooley on 14th Sep 2022
5 things hypergrowth businesses must consider before they develop their operating model Written by adamdooley on 14th Sep 2022
Improving your contact centre’s operational efficiency strategy in 6 steps Written by adamdooley on 5th Sep 2022
Industry Spotlight: Senior Consultant, Aimie Jago reveals the rise and challenges of fintech organisations Written by mollyaston on 4th Aug 2022
The people behind Davies: Senior Analyst, Sumeet Maru explains why data is so critical to business decision-making Written by mollyaston on 21st Jul 2022
The people behind Davies: Natalie Lubinsky shares what it means to be a Speech Analyst Written by mollyaston on 10th May 2022
The people behind Davies: Senior Consultant, Adam Payne, explains how interaction analytics and VoC solutions offer ultimate customer insight Written by mollyaston on 21st Apr 2022
Is your organisation using data, analytics and reporting to deliver truly memorable CX? Time to find out. Written by mollyaston on 21st Apr 2022
How utility businesses can develop effective CX that packs a punch Written by mollyaston on 14th Jan 2022
Are Your Claims Ready for Auto-adjudication? | Davies Group North America Written by on 24th Sep 2021
Key Performance Indicators: Measure Your Claims Operation Effectiveness | Davies Group NA Written by on 28th Sep 2021
12 ways to stay on top of contact centre quality and compliance Written by adamdooley on 2nd Sep 2021
Davies’ View: The Latest ContactBabel Inner Circle Guide to the Voice of the Customer Report Written by daviesadmin on 20th Nov 2020
