CX technology alone rarely delivers the beneficial impact and financial returns promised – as successful adoption needs more than just a great technology solution.

Customer operations are complex ecosystems that require process, organisational, and sometimes cultural change to deliver success.

In this webinar hosted by The Forum, Davies senior technical consultant Nigel Medforth discusses an alternative approach to selecting and procuring CX technology that not only significantly increases the likelihood of successful adoption and transformation, but also accelerates the journey through system and partner selection to benefits realisation.

If you would like to find out more, please get in touch with senior technical consultant Nigel Medforth on nigel.medforth@davies-group.com.