Operational Excellence – webinar by The Forum

30th May 2023

At a recent Strategy & Leadership discussion by The Forum, we focused on the theme “Strength in Numbers”, highlighting the crucial role of community and relationships in successfully navigating uncertainty – of which there has been an abundance of in recent times.

Consulting Director Phil Michell and Vice President – Client Management Michael Anderson served as guest speakers, leading the conversation on operational excellence during the call. Their insights and expertise provided valuable insights to the attendees on how to achieve operational excellence while supporting continuous improvement in customer experience.

We pulled together all they key points of the discussions in the document below.


Contact us if you want to find out more about how Davies Consulting team can work with you to achieve operational excellence.

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