Case Studies
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Simulations speeds up time to competency
Our client was experiencing challenges in attrition and maintaining professional standards when needing to engage an outsourced CS Team in supporting their customers with their medical device products.
Confidence with vulnerable customers
Esure approached us to enhance their knowledge and confidence in supporting vulnerable customers through digital learning.
Agent onboarding transformation
Our Multinational Retail Brand Client came to us with a challenge in their CX team, an area with relatively high attrition and a lot of investment in days spent delivering new associate onboarding.
Adaptive learning for 3,000 learners
Using our learning expertise, we collaborated with a global retailer to create a dynamic transformation of their mandatory learning content.
Vision design, cascade and employee engagement
Our client, a top tier European Bank, needed to make significant changes in order to respond to digital transformation and cost challenges.
Accelerating change adoption
A Global Bank needed to drive forward significant transformation. Several projects were behind schedule and the track record of adoption was showing that employee engagement was a significant factor.