Case Studies
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Enhancing change leadership & change capability
A Global Bank needed to drive forward significant digital transformation within Operations and progress was slow.
Capability
Operating Strategy & Transformation
People Development
Risk & Compliance
Technology & Data
Automating Assurance – helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.
Industry
Insurance
Capability
Operating Strategy & Transformation
People Development
Technology & Data
Increasing call handling capacity and improving CX in Bupa
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.