Case Studies
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Enhancing change leadership & change capability
A Global Bank needed to drive forward significant digital transformation within Operations and progress was slow.
Revitalising an account handler programme through apprenticeships
- Improved retention rates and career development opportunities for employees
- Increased diversity with a 50/50 split between male and female participants
- Employees have increased capability in their roles and consistently exceed targets
Automating Assurance – helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.
Increasing call handling capacity and improving CX in Bupa
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.
Developing the agility of a global markets organisation
We supported our client in their implementation of agile principles across the organisation.
Remediating a multi-billion IT change programme with quantifiable results
Our remediation realigned a multi-billion IT transformation programme, increasing the quantifiable likelihood of both timely delivery and increased value.