Blog
Customer Experience
The festive freeze: Maintaining customer outcomes during the busy period
Good customer outcomes are crucial for promoting customer loyalty, building a great reputation for your business, and ensuring you stay ...
Customer Experience
Compassionate customer service: How real-time analytics can power respectful customer journeys
We all want to feel respected by others—especially when you’re reaching out to an organisation about a product or service you have invested in or are considering doing so.
Customer Experience
Navigating the insurance landscape: The FCA’s call for improved customer support and claims handling
The Financial Conduct Authority (FCA) holds a crucial position in the dynamic insurance industry, ensuring that businesses meet the highest ...
Customer Experience
Consumer Duty and the Importance of Testing Consumer Understanding
Consumer understanding is one of the four key outcomes required by the Financial Conduct Authority’s (FCA) 12th Principle – Consumer Duty. With ...