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Customer Experience
Navigating the insurance landscape: The FCA’s call for improved customer support and claims handling
The Financial Conduct Authority (FCA) holds a crucial position in the dynamic insurance industry, ensuring that businesses meet the highest ...
Customer Experience
Consumer Duty and the Importance of Testing Consumer Understanding
Consumer understanding is one of the four key outcomes required by the Financial Conduct Authority’s (FCA) 12th Principle – Consumer Duty. With ...