February 26, 2024
The challenge
A global insurance company were aware that their in-house Learning Management System (LMS) was perhaps not being used to its fullest potential, with key learning not always reaching the intended employees. The content that was on the LMS had become stale and was no longer aligned to the modern learner (engaging, interactive, bite-sized). The data and insight capability of the LMS was not being fully realised with management missing an opportunity to receive useful information that could drive business KPIs.
Our solution
Following a thorough engagement with key stakeholders including focus groups, interviews, and surveys, we compiled an in-depth report with insights and recommendations.
These recommendations enabled our client to better use what they already had rather than investing time and money in a new LMS.
One key recommendation was around evolving the mode in which internal learning content is built – to be adaptive to the needs of the learner role.
With that in mind the client commissioned us to develop a key new learning programme for them on the topic of the new IDD (Insurance Distribution Directive) legislation.
We developed a bespoke module, which allowed learners to follow a learning journey dedicated to their business unit and needs. We built relatable and contextual scenarios and added knowledge retention tooling to ensure the knowledge took hold and was fully embedded.
…Our business results are driven by our brilliant, capable people. Davies helped us to define and implement what was needed in the modern digital age to deliver legendary service to our customers…
– Customer Services Director.
Our impact
- Client ROI of £40,000 realised
- Enabled retention of existing LMS and brought forward roll-out
of a new learning style - Created a fully adaptive program for an important new regulatory topic
