Across more and more types of interaction, customers actively seek self-service options – which in theory is great news for businesses. Provide the right self-service tools and you can drive down costs while increasing satisfaction.
But to reap these benefits, self-service needs to be user-friendly, swift and effectively supported. It’s here that intelligent automation fits in.
We’ve helped clients build self-service apps and portals, where automation to carry out a range of tasks without assistance. We’ve developed chatbots to support these apps, and harnessed natural language IVR on the phone and smart speakers. In each case, we focus on achieving your CX vision – and finding the right tools and technologies to enable it.