Lee Mostari - Davies
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Lee Mostari

Director

Customer Experience

I am a seasoned customer experience expert with a career covering operational support of contact centres as well as provision of CX services and solutions. My role is to develop capabilities within the firm and with our clients using market leading CX analytics methodologies to create measurable and transformational operational improvements, including cost optimisation and compliance improvements across retail, telecommunications and financial services customers across the UK and overseas.

Authored Content

Customer Experience
Vulnerable Customer in a Wheelchair

Cross-Industry Lessons for Supporting Vulnerable Customers

Our white paper provides actionable insights for enhancing customer support across various sectors.

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Customer Experience

Voice of the Customer

This white paper presents Davies' comprehensive framework that integrates data capture, analysis, stakeholder engagement, and actionable outcomes.

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Customer Experience

Building a resilient customer experience for vulnerable customers

The moral, legal and commercial drivers behind creating an improved customer experience (CX)

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Customer Experience

Contact Centre Resourcing

Finding balance in your Hybrid Model

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