Case Studies
Building core capabilities
The organisation had a need for its emerging talent across SE Asia to “step up”, take greater responsibility for outcome delivery and have a greater impact outside their immediate functional area.
Blended onboarding journey
A major retailer needed to address the challenge of a large volume of their Technical Processes being centrally owned with information retained ‘in the heads’ of certain key employees.
Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations
- Cleared backlog of several thousand fraud notifications
- Assembled a 27-member specialist team within a short timeframe
- Awarded a follow-up project to address a new customer cohort
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
- Successfully reviewed historic KYC for a cadre of commercial customers
- Delivered project on time despite tight timeframes and limited data access
- Retained and expanded the team for a second customer cohort project
Providing operational resilience for the Ombudsman Service
The Ombudsman Service supports consumers and businesses in the highly regulated energy and communications sectors, intervening when disputes aren’t resolved within eight weeks of being raised.
Revitalising an account handler programme through apprenticeships
- Improved retention rates and career development opportunities for employees
- Increased diversity with a 50/50 split between male and female participants
- Employees have increased capability in their roles and consistently exceed targets