Case Studies
Revamping fraud management for a prominent UK consumer lender: Addressing backlog and streamlining operations
A leading UK consumer lender faced a significant challenge when they experienced a backlog of several thousand fraud notifications.
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
When faced with tight timeframes and limited access to customer data, the bank’s Chief Compliance Officer approached Davies for assistance in conducting a historic Know Your Customer (KYC) review for the onboarding process of a group of commercial customers.
Providing operational resilience for the Ombudsman Service
The Ombudsman Service supports consumers and businesses in the highly regulated energy and communications sectors, intervening when disputes aren’t resolved within eight weeks of being raised.
Revitalising an account handler programme through apprenticeships
One of the UK’s leading independent insurance brokers and risk management advisors had an established Account Handler training programme that had lost traction in recent years.
Integrating a higher level apprenticeship to enhance a world-leading professional services firm’s graduate scheme
A world-leading professional services firm was unsure whether an apprenticeship programme would add value to its already successful graduate scheme
Creating a digitally delivered apprenticeship programme for a multinational financial services firm
A multinational financial services firm appointed Davies to utilise apprenticeship levy funds and create a learning programme for delivery across their UK business.