Case Studies
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CAT Response Team for a Large TPA Provider — 35 Adjusters
As success and growth place extra pressure on operating platforms, how do leading alternative investment providers transform their businesses?
Claims System Data Migration for a P&C Carrier — 25 Data Migration Specialists
As success and growth place extra pressure on operating platforms, how do leading alternative investment providers transform their businesses?
Workers’ Comp Audit Review for a Large U.S. Carrier — 55 Claims Auditors
As success and growth place extra pressure on operating platforms, how do leading alternative investment providers transform their businesses?
Simulations speeds up time to competency
Our client was experiencing challenges in attrition and maintaining professional standards when needing to engage an outsourced CS Team in supporting their customers with their medical device products.
Agent onboarding transformation
Our Multinational Retail Brand Client came to us with a challenge in their CX team, an area with relatively high attrition and a lot of investment in days spent delivering new associate onboarding.
Supporting customer collections
Major UK bank with 500 seat collections and debt management contact centre. Requirement to negate 30% increase in activity due to Covid-19 “payment holidays”.