Blog
Customer Experience
Navigating the insurance landscape: The FCA’s call for improved customer support and claims handling
The Financial Conduct Authority (FCA) holds a crucial position in the dynamic insurance industry, ensuring that businesses meet the highest ...
Customer Experience
Consumer Duty and the Importance of Testing Consumer Understanding
Consumer understanding is one of the four key outcomes required by the Financial Conduct Authority’s (FCA) 12th Principle – Consumer Duty. With ...
People & Organisational Performance
Great Leadership begins with Great Self-Awareness
How can we develop greater self-awareness?
Banking & Markets
Lighting a Torch: CCP Margin Transparency and Responsiveness
“CCP Margins have increased over these periods of volatility, which is one of the strong risk protection measures embedded in ...
People & Organisational Performance
Let’s Talk about the F-word
How are you Feeling?
Financial Crime & Regulatory Compliance
Liability Driven Investment (LDI) Strategies
System and Operation Challenges