Blog
Financial Crime & Regulatory Compliance
Electronic Communications Surveillance: the State of Play
How can financial services firms foster trust and maintain compliance in an increasingly digitized business environment?
Customer Experience
Navigating the insurance landscape: The FCA’s call for improved customer support and claims handling
The Financial Conduct Authority (FCA) holds a crucial position in the dynamic insurance industry, ensuring that businesses meet the highest ...
Customer Experience
Consumer Duty and the Importance of Testing Consumer Understanding
Consumer understanding is one of the four key outcomes required by the Financial Conduct Authority’s (FCA) 12th Principle – Consumer Duty. With ...
People & Organisational Performance
Great Leadership begins with Great Self-Awareness
How can we develop greater self-awareness?
Asset & Wealth Management
Platform Proposition Frameworks: Part II
Navigating Common Pitfalls in Developing Platform Propositions
Asset & Wealth Management
FINMA Circular 2023: Operational Risks and Resilience
Are you ready for 1 January 2024?