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Blog

Customer Experience

Navigating the insurance landscape: The FCA’s call for improved customer support and claims handling

The Financial Conduct Authority (FCA) holds a crucial position in the dynamic insurance industry, ensuring that businesses meet the highest ...

Customer Experience

Consumer Duty and the Importance of Testing Consumer Understanding

Consumer understanding is one of the four key outcomes required by the Financial Conduct Authority’s (FCA) 12th Principle – Consumer Duty. With ...

People & Organisational Performance

Great Leadership begins with Great Self-Awareness

How can we develop greater self-awareness?

Banking & Markets
Skyscrapers

Lighting a Torch: CCP Margin Transparency and Responsiveness

“CCP Margins have increased over these periods of volatility, which is one of the strong risk protection measures embedded in ...

People & Organisational Performance

Let’s Talk about the F-word

How are you Feeling?

Financial Crime & Regulatory Compliance

Liability Driven Investment (LDI) Strategies

System and Operation Challenges