Lee Mostari
Director
Customer Experience
I am a seasoned customer experience expert with a career covering operational support of contact centres as well as provision of CX services and solutions. My role is to develop capabilities within the firm and with our clients using market leading CX analytics methodologies to create measurable and transformational operational improvements, including cost optimisation and compliance improvements across retail, telecommunications and financial services customers across the UK and overseas.
Authored Content
Customer Experience
Cross-Industry Lessons for Supporting Vulnerable Customers
Our white paper provides actionable insights for enhancing customer support across various sectors.
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Customer Experience
Voice of the Customer
Whether you’re starting a Voice of the Customer programme or looking to improve an existing one, this paper offers practical guidance.
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Customer Experience
Building a resilient customer experience for vulnerable customers
The moral, legal and commercial drivers behind creating an improved customer experience.
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Customer Experience
Contact Centre Resourcing
Whether you're refining your current hybrid model or starting from scratch, this resource will help you move forward with clarity and purpose.
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