Using Speech Analytics to Analyse Customer Effort and Predict NPS Written by adamdooley on 9th Sep 2021
Can Complaints Really Be A Gift? – Why it’s time to change your approach to complaints handling Written by adamdooley on 9th Sep 2021
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The 2020 Gig Customer Service Report – The Explosive Rise of GigCX Written by adamdooley on 25th Aug 2021
