The festive freeze: Maintaining customer outcomes during the busy period Written by akvilelukauskaite on 13th Nov 2023
Consumer Duty and the Importance of Testing Consumer Understanding Written by momchiltoshev on 11th Jul 2023
Navigating the insurance landscape: The FCA’s call for improved customer support and claims handling Written by momchiltoshev on 11th Jul 2023
Why operational resilience is critical to protecting insurance companies and brokers Written by momchiltoshev on 4th Jul 2023
The power of CPD: Why continuous training is crucial for the insurance community’s operational resilience strategies Written by momchiltoshev on 4th Jul 2023
Is your business ready for a critical incident? 10 questions insurance firms need to consider Written by momchiltoshev on 4th Jul 2023
The critical incident readiness guide: How insurers and brokers can respond and recover from critical incidents Written by momchiltoshev on 4th Jul 2023
Insure yourself: How Insurance firms can prevent and respond to critical incidents Written by momchiltoshev on 4th Jul 2023
Risky business: 6 threats all insurers and brokers should prepare for Written by momchiltoshev on 4th Jul 2023
How customer experience management is rewriting the financial services sector Written by momchiltoshev on 3rd Jul 2023
Service-led to customer-centric: Why the financial sector is welcoming the change Written by momchiltoshev on 29th Jun 2023
Part 2 – How to overcome the barriers and challenges associated with Digital Transformation Written by momchiltoshev on 6th Jun 2023
Part 2 – No one left behind: Why employee resilience is key to supporting vulnerable customers Written by momchiltoshev on 28th Mar 2023
Insurance complaints rose by 8% in 2022: How can insurance firms mitigate the risk of more customer dissatisfaction? Written by momchiltoshev on 22nd Mar 2023
Part 1 – No one left behind: The importance of supporting vulnerable customers in insurance Written by momchiltoshev on 22nd Mar 2023
“Thanks team!” – the importance of employee recognition in the workplace Written by adamfountain on 7th Oct 2022
How utility businesses can develop effective CX that packs a punch Written by mollyaston on 14th Jan 2022
12 ways to stay on top of contact centre quality and compliance Written by adamdooley on 2nd Sep 2021
Davies’ View: The Latest ContactBabel Inner Circle Guide to the Voice of the Customer Report Written by daviesadmin on 20th Nov 2020
