Insurance complaints rose by 8% in 2022: How can insurance firms mitigate the risk of more customer dissatisfaction? Written by momchiltoshev on 22nd Mar 2023
No one left behind: The importance of supporting vulnerable customers in insurance Written by momchiltoshev on 22nd Mar 2023
“Thanks team!” – the importance of employee recognition in the workplace Written by adamfountain on 7th Oct 2022
How utility businesses can develop effective CX that packs a punch Written by mollyaston on 14th Jan 2022
12 ways to stay on top of contact centre quality and compliance Written by emilytargett on 2nd Sep 2021
Davies’ View: The Latest ContactBabel Inner Circle Guide to the Voice of the Customer Report Written by daviesadmin on 20th Nov 2020
