5 insights every claims manager needs to know

Written by mollyaston on 24th Mar 2022

How utility businesses can develop effective CX that packs a punch

Written by mollyaston on 14th Jan 2022

Canada CX: examining the Canadian customer experience

Written by mollyaston on 30th Sep 2021

Is being totally digital possible, or even desirable?

Written by mollyaston on 30th Sep 2021

12 ways to stay on top of contact centre quality and compliance

Written by emilytargett on 2nd Sep 2021

Getting ready for webchat – what you need to know

Written by mollyaston on 22nd Jun 2021

What Does Outsourcing of the Future Look Like?

Written by emilytargett on 22nd Jun 2021

Voice Controlled Virtual Assistants – a View from a Human

Written by emilytargett on 22nd Jun 2021

3 Critical Elements of a Successful CX Strategy

Written by emilytargett on 22nd Jun 2021

Are Robots the Future of Retail?

Written by emilytargett on 22nd Jun 2021

How Accurate Are Your Speech Analytics?

Written by emilytargett on 22nd Jun 2021

Davies’ View: The Latest ContactBabel Inner Circle Guide to the Voice of the Customer Report

Written by daviesadmin on 20th Nov 2020

Silence Speaks Volumes

Written by daviesadmin on 9th Nov 2020

They’re Not Robots: They’re Digital Workers

Written by daviesadmin on 19th Dec 2019

Eradicating Customer Confusion

Written by daviesadmin on 19th Dec 2019