Elevating customer engagement: AI driven future of customer experience - Davies

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Elevating customer engagement: AI driven future of customer experience

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Artificial intelligence continues to transform the business landscape, leaning heavily on data and algorithms to automate repetitive cognitive tasks. Yet today, a new category of AI is emerging which doesn’t simply optimise fixed processes, but uses deep learning to generate novel, human-quality content and creations: Generative AI.

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David Ilett

Lee Mostari

Director

Customer Experience

I'm a seasoned customer experience expert with a career covering the operational support of contact centres as well as CX services and solutions

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