Artificial intelligence continues to transform the business landscape, leaning heavily on data and algorithms to automate repetitive cognitive tasks. Yet today, a new category of AI is emerging which doesn’t simply optimise fixed processes, but uses deep learning to generate novel, human-quality content and creations: Generative AI.
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Director
Customer Experience
Building Lasting Relationships through Clear, Consistent, Personalised, and Effortless Interactions
This white paper presents Davies' comprehensive framework that integrates data capture, analysis, stakeholder engagement, and actionable outcomes.
The moral, legal and commercial drivers behind creating an improved customer experience (CX)