Elevating customer engagement: AI driven future of customer experience - Davies

Elevating customer engagement: AI driven future of customer experience

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Artificial intelligence continues to transform the business landscape, leaning heavily on data and algorithms to automate repetitive cognitive tasks. Yet today, a new category of AI is emerging which doesn’t simply optimise fixed processes, but uses deep learning to generate novel, human-quality content and creations: Generative AI.

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Meet the expert

David Ilett

Director

Customer Experience

I am an experienced and accomplished transformation leader specialising in digital and customer experience.

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