Case Studies
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Coaching blended experience
The client wanted our help to build on their existing offer to deliver a more practical and advanced performance coaching solution.
Confidence with vulnerable customers
Esure approached us to enhance their knowledge and confidence in supporting vulnerable customers through digital learning.
Agent onboarding transformation
Our Multinational Retail Brand Client came to us with a challenge in their CX team, an area with relatively high attrition and a lot of investment in days spent delivering new associate onboarding.
Supporting customer collections
Major UK bank with 500 seat collections and debt management contact centre. Requirement to negate 30% increase in activity due to Covid-19 “payment holidays”.
Improving a water supplier’s tariff for vulnerable customers
Davies delivered streamlined services for vulnerable customers supported by insight analysis.
UK insurer gets to grips with vulnerability
Davies were asked to assess and recommend how to close gap on FCA vulnerable customer regulation requirements.