Case Studies Archive - Page 2 of 14 - Davies

Case Studies

Specialist Operations
Fraud Management

Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations

- Cleared backlog of several thousand fraud notifications
- Assembled a 27-member specialist team within a short timeframe
- Awarded a follow-up project to address a new customer cohort

Specialist Operations

Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank

- Successfully reviewed historic KYC for a cadre of commercial customers
- Delivered project on time despite tight timeframes and limited data access
- Retained and expanded the team for a second customer cohort project

Customer Experience
Quality framework

Automating Assurance – helping a client automate their quality framework

A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.

Banking & Markets

Clearing member application process

We helped onboard one of a Tier 1 global investment bank's EU entities to the major European CCPs across all product groups.

Banking & Markets

Delivering enhanced corporate governance for a high-growth offshore firm

An offshore trust and corporate services provider asked for help to enhance corporate governance following an acquisition and an approach by a regulator.

Banking & Markets

Real time customer due diligence

We implemented real time customer due diligence and batch KYC rolling reviews for a USA electronic bank for a major Wall Street firm.