February 26, 2024
The challenge
Our client had mobilised a £2bn/3 year investment programme in business, technology, and regulatory change. They had experienced several significant, high profile investment failures in the preceding few years and wanted to increase their chances of success, turning round the negativity and low confidence that permeated the culture. Internal research had led them to the conclusion that a primary cause of failure was poor levels of leadership capability and engagement in the context of change, and ineffective sponsorship.
Our solution
We worked with the client to redefine the role and responsibilities of a sponsor, which were then integrated into the broader role profiles of all senior roles to establish a baseline standard of expectations of accountabilities and behaviours.
We designed and delivered an integrated framework of workshops for >600 C-Suite, executives and senior managers to:
- Create a common understanding of the accountabilities, roles and responsibilities of a sponsor
- Build the confidence and capability to practically execute the sponsor role
- Mobilise immediate behaviour change and action to have instant impact.
These workshops were supplemented with a range of master classes in areas of greatest, and deeper need – creating and maintaining a business case, and governance, risk management, and assurance.
Finally, to drive a common language and action across the whole organisation, a series of digital micro-learning modules were designed and rolled out.
All content was based on the findings of our proprietary IP and research across 300 change programmes, which determined the primary causes of success and failure.
Our impact
- The confidence, capability, and engagement of senior people increased by >200%
- The COO of Transformation identified a 43% reduction in wasted investment
- Success rates in terms of value and delivery from all portfolios increased to >72% from a position of <48%
- Mindset, behaviour, and language was introduced and adopted at scale across the organisation
- The reputation of the business was enhanced with clients and regulators
