Case Studies
Filter by industry
Industry
Capital Markets
Capability
Operating Strategy & Transformation
Risk & Compliance
Specialist Services
Supporting customer collections
Major UK bank with 500 seat collections and debt management contact centre. Requirement to negate 30% increase in activity due to Covid-19 “payment holidays”.
Industry
Insurance
Capability
Operating Strategy & Transformation
Risk & Compliance
Specialist Services
UK insurer gets to grips with vulnerability
Davies were asked to assess and recommend how to close gap on FCA vulnerable customer regulation requirements.
Industry
Banking
Capability
Operating Strategy & Transformation
Risk & Compliance
Specialist Services
Technology & Data
Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations
- Cleared backlog of several thousand fraud notifications
- Assembled a 27-member specialist team within a short timeframe
- Awarded a follow-up project to address a new customer cohort
Industry
Banking
Capability
Operating Strategy & Transformation
Risk & Compliance
Specialist Services
Technology & Data
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
- Successfully reviewed historic KYC for a cadre of commercial customers
- Delivered project on time despite tight timeframes and limited data access
- Retained and expanded the team for a second customer cohort project