Case Studies
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Confidence with vulnerable customers
Esure approached us to enhance their knowledge and confidence in supporting vulnerable customers through digital learning.
Supporting customer collections
Major UK bank with 500 seat collections and debt management contact centre. Requirement to negate 30% increase in activity due to Covid-19 “payment holidays”.
UK insurer gets to grips with vulnerability
Davies were asked to assess and recommend how to close gap on FCA vulnerable customer regulation requirements.
Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations
- Cleared backlog of several thousand fraud notifications
- Assembled a 27-member specialist team within a short timeframe
- Awarded a follow-up project to address a new customer cohort
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
- Successfully reviewed historic KYC for a cadre of commercial customers
- Delivered project on time despite tight timeframes and limited data access
- Retained and expanded the team for a second customer cohort project
Automating Assurance – helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.