A framework is only as powerful as its results. Now that we’ve explored what the Value Creation Office (VCO) is and how to build one, it’s time to see what it looks like in action.
This week, we share some success stories from our clients who have used the VCO model to unlock trapped value, drive alignment across business functions, and course-correct underperforming programmes.
Case Study 1: Reviving a failing digital programme for a global bank
Background:
A tier 1 global bank launched a multi-year digital transformation initiative spanning three regions. With over £100M invested and three years elapsed, the board had not seen commensurate outcomes. The initiative had lost strategic focus and was plagued by inconsistent reporting, shifting ownership, and stakeholder disillusionment.
How we helped:
We established a Value Creation Office to introduce strategic governance, real-time value tracking, and enterprise-wide accountability.
VCO actions:
- Re-mapped initiative portfolio against strategic goals
- Created value scorecards for executive-level reporting
- Rationalised 43 initiatives down to 17 strategically aligned ones
- Introduced a monthly “value forum” chaired by the COO
Results:
- £29M in cost avoidance over 18 months
- 67% reduction in duplicated effort across markets
- Programme brought back under control, with renewed board sponsorship
Case Study 2: Public Sector Body – Aligning cross-departmental change for a public sector body
Background:
A UK government department was undergoing structural reform, but change initiatives were siloed across HR, IT, and operations. No central function owned value tracking, leading to missed milestones and confusion around “who owned what”.
How we helped:
A Value Creation Office was designed to centralise oversight while preserving departmental autonomy.
VCO actions:
- Implemented a single transformation roadmap
- Established a centralised benefit realisation framework
- Introduced capability reviews to assess department readiness
- Embedded “Value Champions” in each business unit
Results:
- 94% of programmes delivered on time and on scope within 18 months
- Board achieved full transparency over delivery risk and benefits
- Enhanced inter-departmental collaboration and faster decision-making
Case Study 3: Accelerating post-merger integration for an insurance firm
Background:
Following a significant acquisition, a UK-based insurer struggled to align two vastly different operating models. Key initiatives were duplicative, and the organisation lacked a cohesive transformation plan.
How we helped:
The Value Creation Office function was established within group strategy to integrate change and enable fast, controlled execution.
VCO actions:
- Created an integration playbook
- Prioritised initiatives through a value lens
- Deployed agile delivery pods supported by VCO dashboards
- Set up a governance board for cross-entity escalation and decisions
Results:
- Integration completed six months ahead of schedule
- £15M in savings achieved through faster consolidation
- VCO now embedded as a permanent function within the business
Lessons Learned
Across all three examples, certain themes consistently drove success:
- Executive sponsorship is essential. Each VCO was empowered by C-level leaders.
- Value tracking must be real-time and transparent. No more static spreadsheets.
- The VCO is not just a delivery engine, it is a business enabler.
Interested in finding out more about the Value Creation Office? Stay tuned as next week, we’ll shift focus to practical implementation, how to mobilise your VCO from day one, avoiding the common pitfalls and setting up for long-term success. You can also get in touch with our experts in the meantime.
