Compassionate customer service: How real-time analytics can power respectful customer journeys Written by maissalinatimizar on 3rd Oct 2023
Consumer Duty and the Importance of Testing Consumer Understanding Written by momchiltoshev on 11th Jul 2023
Navigating the insurance landscape: The FCA’s call for improved customer support and claims handling Written by momchiltoshev on 11th Jul 2023
How customer experience management is rewriting the financial services sector Written by momchiltoshev on 3rd Jul 2023
New FOS report show upheld insurance industry complaint rates now equal pre-pandemic levels Written by momchiltoshev on 19th Apr 2023
Part 2 – No one left behind: Why employee resilience is key to supporting vulnerable customers Written by momchiltoshev on 28th Mar 2023
Insurance complaints rose by 8% in 2022: How can insurance firms mitigate the risk of more customer dissatisfaction? Written by momchiltoshev on 22nd Mar 2023
Part 1 – No one left behind: The importance of supporting vulnerable customers in insurance Written by momchiltoshev on 22nd Mar 2023
Unlocking the power of real-time speech analytics to transform the customer experience Written by momchiltoshev on 20th Mar 2023
Revolutionising contact centres with real-time analytics: 4 employee benefits Written by momchiltoshev on 27th Feb 2023
Real-time speech analytics: the key to improving compliance and mitigating risks Written by momchiltoshev on 27th Feb 2023
4 data-driven ways to revolutionise your analytics, reporting and CX strategy Written by madonnahyde on 14th Nov 2022
“Thanks team!” – the importance of employee recognition in the workplace Written by adamfountain on 7th Oct 2022
Industry spotlight: Lee Mostari, Director of Insight and Analytics reveals why speech analytics is critical to better support agents from customer abuse Written by adamfountain on 3rd Oct 2022
Industry Spotlight: Senior Consultant, Aimie Jago reveals the rise and challenges of fintech organisations Written by mollyaston on 4th Aug 2022
The people behind Davies: Senior Analyst, Sumeet Maru explains why data is so critical to business decision-making Written by mollyaston on 21st Jul 2022
The people behind Davies: Natalie Lubinsky shares what it means to be a Speech Analyst Written by mollyaston on 10th May 2022
The people behind Davies: Senior Consultant, Adam Payne, explains how interaction analytics and VoC solutions offer ultimate customer insight Written by mollyaston on 21st Apr 2022
Is your organisation using data, analytics and reporting to deliver truly memorable CX? Time to find out. Written by mollyaston on 21st Apr 2022
12 ways to stay on top of contact centre quality and compliance Written by adamdooley on 2nd Sep 2021
Davies’ View: The Latest ContactBabel Inner Circle Guide to the Voice of the Customer Report Written by daviesadmin on 20th Nov 2020
