I am a senior consultant with over 30 years of experience working in Banking and Insurance and have in-depth knowledge of contact centre technology and operations. My IT knowledge spans a broad spectrum of technology and emerging industry trends which I continue to expand through research into new technologies. I have delivered customer experience projects resulting in improved customer service. I have managed complex infrastructure environments involving the supervision of systems integrators to deliver successful outcomes for my clients. I have used my Enterprise Architect skills to devise blueprints and investment plans to deliver an uplift in operational efficiency.