Vice President - Client Management
During my current role, I have successfully established a CX practice in Canada and after returning to the UK three years later, I am now responsible for identifying, scoping and leading the delivery of larger CX transformation programmes. With over 35 years of global customer management experience, I have a deep understanding of customer strategy, operational excellence, and service delivery. I think ‘customer-first’ in every situation and can relay this passion at all levels, from the front line to the boardroom, to drive action and change. I have delivered major business transformations for businesses such as Manulife, IKEA, RSA and more.