Michael Anderson
Vice President - Business Development
Customer Experience
During my current role, I have successfully established a CX practice in Canada and after returning to the UK three years later, I am now responsible for identifying, scoping and leading the delivery of larger CX transformation programmes. With over 35 years of global customer management experience, I have a deep understanding of customer strategy, operational excellence, and service delivery. I think ‘customer-first’ in every situation and can relay this passion at all levels, from the front line to the boardroom, to drive action and change. I have delivered major business transformations for businesses such as Manulife, IKEA, RSA and more.
Authored Content
Customer Experience
How All Customer Service Providers Can Learn from Cross-Industry Innovations in Supporting Their Vulnerable Customers
Our white paper provides actionable insights for enhancing customer support across various sectors.
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Customer Experience
Voice of the Customer
This white paper presents Davies' comprehensive framework that integrates data capture, analysis, stakeholder engagement, and actionable outcomes.
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Customer Experience
The Power of Customer Communication Management
Building Lasting Relationships through Clear, Consistent, Personalised, and Effortless Interactions
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Customer Experience
Building a resilient customer experience for vulnerable customers
The moral, legal and commercial drivers behind creating an improved customer experience (CX)
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