I am a practiced CX consultant with a wealth of experience in contact centre technology. I have a proven track record in strategic planning and implementation, driving efficiency and enhancing customer experience. I work closely with clients to understand their business objectives and develop contact centre strategies that align with their goals. I can communicate complex technology strategy in a clear and concise manner, helping to gain buy in from stakeholders at all levels of the organisation. I am passionate about driving digital transformation and leveraging automation, artificial intelligence, and data analytics to optimise customer interactions and deliver personalised experiences and maximising agent performance.