Kelly Hearne - Davies

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Kelly Hearne

Senior Consultant

Customer Experience

I have 14 years of experience in customer-focused systems thinking/lean methodology to design evidence-based customer processes, with a demonstrated effectiveness in leading business redesign initiatives for high volume/high-value customer systems in both Canada and the UK. I am skilled in training business teams to support transformation work, leading multi-agency staff workshops, influencing and supporting senior stakeholders, and supporting large transformation programs in conjunction with partner teams such as HR, LD, ICT, Communications, and Project Management teams. My focus is to grow a deep and detailed understanding of the system I am working on and then develop, test, and implement an improved system.

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