Jessica Alexander
Senior Consultant
Customer Experience
With 12 years of experience in the contact centre industry, I am a CX technology consultant who identifies, designs and implements innovative solutions, specialising in the needs of FS&I and retail clients. I bridge the gap between technologists and operationalists and have expertise in the CX technology marketplace, solution design and procurement, automation opportunities, cloud adoption, and technology-based operational change. I have supported multiple enterprise clients in CX technology reviews and procurements, and have been a pre-sales solution architect guiding clients through strategic technology changes. With a unique blend of academic and industry experience, I offer a deep understanding of the contact centre environment and CX challenges.