Dean Jehan - Davies

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Dean Jehan

Principal Consultant

Customer Experience

I have over 20 years in Operations Management and CX leadership roles in a range of sectors. As an ex-practitioner I’m able to draw on a wealth of experience in the challenges for customer-facing businesses, using top-down and bottom-up discovery approaches aligned with the organisation’s strategy for a systemic understanding of the impacts of transformation. I have led and supported projects including automation, operational reviews, and business process outsourcing for leading UK and global organisations. I have also taken a leading role in developing our business-led framework discovery approach, to deliver significant technology projects for global businesses with over 10,000 FTEs, and recently led a team to procure a global Contact Centre telephony solution.

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