Chris Turner

I am an experienced analyst with an extensive background in customer and employee experience, providing subject matter expertise in Voice of the Customer and Voice of the Employee strategy (design and implementation) and delivery (research and insights), with additional experience in speech analytics. My expertise is focused on quantitative and qualitative analysis, feedback data capture, speech categorisation, stakeholder engagement, report creation, presentation, and storytelling.​ Over almost a decade, I have worked in these fields in both consultancy and client-side businesses, across an extensive range of industries; Insurance, Banking & Finance, Telecoms, Public Sector, Travel, Hospitality, Media & Broadcasting, and Utilities.