Chris Turner
Senior Analyst
Customer Experience
I am an experienced analyst with an extensive background in customer and employee experience, providing subject matter expertise in Voice of the Customer and Voice of the Employee strategy (design and implementation) and delivery (research and insights), with additional experience in speech analytics. My expertise is focused on quantitative and qualitative analysis, feedback data capture, speech categorisation, stakeholder engagement, report creation, presentation, and storytelling. Over almost a decade, I have worked in these fields in both consultancy and client-side businesses, across an extensive range of industries; Insurance, Banking & Finance, Telecoms, Public Sector, Travel, Hospitality, Media & Broadcasting, and Utilities.
Authored Content
Customer Experience
CX metrics are just a number: How to capture and analyse Voice of the Customer feedback surveys
Discover the importance of your Voice of Customer analysis and how to action the insights you gain from it in our latest blog.
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Customer Experience
Customer Surveys: Which CX Metric should I use?
Figuring out which CX metric should underline your customer surveys can be a minefield. Here, we break it down.
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Customer Experience
Surveys … Apparently They’re Dead!
Rather than falling into the trap of meaningless metrics, the impact of surveys lies in their ability to extract actionable insights through well-crafted questions and informed analysis.
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Customer Experience
Voice of the Customer
This white paper presents Davies' comprehensive framework that integrates data capture, analysis, stakeholder engagement, and actionable outcomes.
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