I have over 20 years of expertise delivering business outcomes in customer experience (CX) to organisations across multiple industries. With a background in business consulting, data and technology, I work with clients to address strategic gaps and adjust their processes, systems, and organisational structures to create exceptional experiences. I was previously Head of Strategic Business Consulting EMEA at leading CX and contact centre software company, Genesys and Senior Director of CX Transformation Services at Oracle. I have partnered and collaborated with a diverse range of Fortune 500 organisations, utilising omni-channel customer experience, advanced analytics, contact centre and customer relationship management (CRM) technologies to foster top-line revenue growth and enhance operational efficiencies.
Abdul Hamid Ebrahim