We focus on a tightly defined set of high-impact domains—including compliance and customer operations (from remediation to CLM)—rather than broad, generalist consulting. Within these specific areas, we combine deep domain expertise with operating model and process re-design, technology, automation and AI capabilities, specialist training and embedded SMEs to deliver highly complex change securely, effectively and end to end.
What We Do
We help financial institutions reduce the cost of compliance while strengthening regulatory control by embedding risk and compliance into operational processes, data, and decision-making.
Our approach enables organisations to move from manual, fragmented, and reactive compliance models to industrialised, automated, and production-ready control frameworks—designed for both efficiency and regulatory confidence.
Our core offerings include:
- Risk & compliance cost optimisation (reducing cost as a percentage of operating spend)
- Scaling compliance automation (moving from pilots to full production deployment)
- Data readiness for automation (traceable, auditable, regulator-aligned data foundations)
We provide specialist remediation capabilities to lenders responding to large-scale customer redress requirements—without the fixed cost burden of building internal capacity.
Our Remediation as a Service model combines operational delivery, technology, and regulatory expertise to deliver efficient, scalable programmes on demand.
Our core offerings include:
- Independent audits and capability reviews
- Rapid deployment of specialist redress/remediation surge teams
- End-to-end managed remediation services
- Motor Finance ‘Redress as a Service’
We support banks and lenders in redesigning and optimising customer operations across the full lifecycle—enhancing both customer experience and operational performance.
We help organisations establish CLM as a continuous, embedded capability rather than a point-in-time compliance process—reducing manual effort, improving data quality, and accelerating decision-making. Controls are digitised and aligned to commercial strategy, risk appetite, and regulatory expectations.
Our core offerings include:
- End-to-end CLM operating model redesign (onboarding, review, and exit)
- Digitised CLM workflows across relationship management, operations, compliance, and risk
- CLM advisory and targeted remediation across KYC and financial crime
How We Deliver
Domain-first, not technology-first
We understand the regulatory and operational reality of customer operations—because we’ve led and delivered them in practice.
Bridging compliance and technology
Most organisations face a structural gap:
- Technology teams lack deep regulatory context
- Compliance teams struggle to translate policy into executable solutions
Davies operates at this intersection—turning regulatory imperatives into practical, implementable systems.
End-to-end delivery
We deliver across the full lifecycle:
- Design
- Build
- Implementation
- Run (including managed services)
Rob Cushen
Senior Partner
Rob Cushen is a Senior Partner within the Retail & Business Finance industry at Davies, where he shapes and delivers the firm’s banking strategy across retail and commercial segments. He advises banks on how to modernise operations, adopt emerging technologies, and navigate complex regulatory pressures.
Rob Cushen
Senior Partner
Rob Cushen is a Senior Partner within the Retail & Business Finance industry at Davies, where he shapes and delivers the firm’s banking strategy across retail and commercial segments. He advises banks on how to modernise operations, adopt emerging technologies, and navigate complex regulatory pressures.
