Case Studies
Filter by industry
UK insurer gets to grips with vulnerability
Davies were asked to assess and recommend how to close gap on FCA vulnerable customer regulation requirements.
Driving CX transformation through customer communication design for a large Insurance Business
Davies was asked to assess and then design a transformative customer communication strategy, encompassing new channels, future needs, and a cost-effective omni-channel mix, to ensure consistent, supportive experiences across all touchpoints.
Adaptive learning for 3,000 learners
Using our learning expertise, we collaborated with a global retailer to create a dynamic transformation of their mandatory learning content.
Vision design, cascade and employee engagement
Our client, a top tier European Bank, needed to make significant changes in order to respond to digital transformation and cost challenges.
Accelerating change adoption
A Global Bank needed to drive forward significant transformation. Several projects were behind schedule and the track record of adoption was showing that employee engagement was a significant factor.
Enhancing change leadership & change capability
A Global Bank needed to drive forward significant digital transformation within Operations and progress was slow.