April 6, 2021
The Challenge
Our client asked us to redesign their KYC process worldwide and to deliver a KYC Operating Model.
Our approach
We worked on the complete end to end redesign of a comprehensive client records management system and created a speedier client review process.
Our impact
Our work created a controlled and centralised client onboarding and account maintenance processes, as well as improving time to revenue, efficiencies and greater client satisfaction.
We achieved a measurable and significant improvement of resource productivity, lower production costs and an optimised staff mix across more than 50 countries and 60 general ledgers
We helped our client to acquire a competitor's direct custody business while maintaining control of all assets under custody and loyal customer relationships
We helped our client to optimise and balance financial opportunities within low-cost centres across 50 countries and 60 general ledgers in Asia, EMEA and Latin America