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Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations
- Cleared backlog of several thousand fraud notifications - Assembled a 27-member specialist team within a short timeframe - Awarded a follow-up project to address a new customer cohort
Industry
Banking
Capability
Operating Strategy & Transformation
Risk & Compliance
Specialist Services
Technology & Data
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
- Successfully reviewed historic KYC for a cadre of commercial customers - Delivered project on time despite tight timeframes and limited data access - Retained and expanded the team for a second customer cohort project