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Supporting customer collections
Major UK bank with 500 seat collections and debt management contact centre. Requirement to negate 30% increase in activity due to Covid-19 “payment holidays”.
Industry
Insurance
Capability
Operating Strategy & Transformation
Risk & Compliance
Specialist Services
UK insurer gets to grips with vulnerability
Davies were asked to assess and recommend how to close gap on FCA vulnerable customer regulation requirements.
Industry
Retail & Business Finance
Capability
Operating Strategy & Transformation
Risk & Compliance
Specialist Services
Technology & Data
Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations
- Cleared backlog of several thousand fraud notifications
- Assembled a 27-member specialist team within a short timeframe
- Awarded a follow-up project to address a new customer cohort
Industry
Retail & Business Finance
Capability
Operating Strategy & Transformation
Risk & Compliance
Specialist Services
Technology & Data
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
- Successfully reviewed historic KYC for a cadre of commercial customers
- Delivered project on time despite tight timeframes and limited data access
- Retained and expanded the team for a second customer cohort project