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Compassionate customer service: How real-time analytics can power respectful customer journeys
We all want to feel respected by others—especially when you’re reaching out to an organisation about a product or service you have invested in or are considering doing so.
Capability
Operating Strategy & Transformation
Risk & Compliance
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Exploring trends and insights from Big Data LDN
Resilience needs to be front of mind when it comes to data
Capability
Risk & Compliance
Technology & Data
Impacts of Tokenizing Physical Assets
Tokenization will revolutionize investing by increasing liquidity and making assets more tradable
Capability
Risk & Compliance
Technology & Data
Unlocking opportunities with open banking
Increased sharing of customer data increases the potential for data breaches or unauthorized access
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Asset & Wealth Management
Capability
Operating Strategy & Transformation
Risk & Compliance
Consumer Duty – Don’t tell me it’s over….
Implementation areas that need addressing.
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Asset & Wealth Management
Capability
Operating Strategy & Transformation
Risk & Compliance
Technology & Data
DORA: Exploring the next phase of Operational Resilience
While the compliance date of 2025 seems far away, the work required to ensure compliance may be substantial for some firms.