New systems, new processes and organisational change often creates high-stakes risk for our clients. Sometimes one of the most impactful things we can do for their learners is to support them in creating a safe space for their learners to try in, and to practice their new skills in a safe environment before they are let loose in the new world.
We call this ‘intelligently designed mistakes’.
Sometimes learning from failure leads to fabulous innovation – and if deployed well, it’s a powerful tool in a learning arsenal.
Intelligent Mistakes
Failure is often a critical part of the learning process, and intelligent human-centred design can allow for these valuable lessons to be learned. These can be for example in the form of a realistic process simulation to give people a chance to try something new before a roll-out – or – in behavioural design realistic scenarios with choices and feedback (and even with practice dialogue) to hone those skills to ever greater effect.
